Refund policy

Effective for Memocept orders placed on ememocept.com during the 2026 production cycle. This document is the binding version of the guarantee; the plain-English walkthrough lives on the guarantee page.

1. The window

Refund requests are accepted for 60 days beginning on the carrier-confirmed delivery date. Requests received after day 60 are declined regardless of channel.

2. Scope

The policy covers every Memocept pack bought through this portal: $158 (2 bottles), $207 (3 bottles), and $294 (6 bottles). Opened and empty bottles are covered. Purchases made outside this portal are not covered, because Stonebow cannot verify their origin or storage.

3. Fair-use ask

Because the formula's studied window is measured in weeks, the desk asks that buyers complete 30 days of use before requesting a refund. This is a request, not a condition; a request on day 10 is processed identically.

4. Procedure

Email [email protected] with the order number. The desk issues a return reference and address within one business day. Return the bottles; on arrival, the product price is refunded to the original payment method within 5 to 8 business days.

5. Exclusions

Original shipping on the 2-bottle pack ($9.99) and return postage are not refunded. One refund per household per production cycle. Refunds are made only to the original payment method.

6. Non-delivery and damage

Parcels confirmed lost by the carrier are reshipped free from the same Memocept lot, or refunded in full at the buyer's choice, including original shipping. Parcels arriving damaged are replaced without a return when photographs reach the desk within 48 hours of the delivery scan. Neither case counts against the one-refund-per-household limit.

7. Chargebacks

A card dispute filed while a refund request is open closes the refund file, since the two processes cannot run on the same charge. The desk answers every dispute with the fulfillment record; writing to [email protected] first is faster for the buyer in every case the desk has handled.

8. Contact

Stonebow Distribution Company, LLC, 632 Saint Joseph Street, Suite 210, Rapid City, SD 57701. Questions about a Memocept refund in progress: [email protected] or +1 (605) 718-4362.