The Memocept order support desk

One desk handles orders, refunds, delivery traces, and lot verification. Answers go out within one business day, Monday to Friday, 8:00am to 4:30pm Mountain.

Before you write

• Order questions move fastest with the order number in the subject line.
• Refunds start with an email to [email protected]; the guarantee page lists the four steps.
• Lot questions: have the printed code from your bottle ready and compare it first against the published record.

Anti-phishing note: the desk never asks for card numbers, passwords, or verification codes by email or phone. Payment happens only inside the secure checkout, and this contact page is the canonical channel list for the authorized 2026 Memocept distribution.

Write to the desk

Name

Email

Order number (optional)

Message

Send to the desk

What the desk can and cannot do

The desk can change a shipping address before dispatch, trace a stalled parcel, open a refund file, confirm whether a printed lot code belongs to the current run, and send a copy of the certificate of analysis against an order number. It cannot give medical advice, cannot comment on ingredient amounts the manufacturer keeps off the internet, and cannot help with bottles bought on marketplaces, because those never passed through this warehouse. For interaction questions, bring the ingredient list from the label page to a pharmacist; that conversation costs nothing and settles more than an email thread ever will.

Postal mail is read weekly; email is the fast lane. However you write, you will get a named human from Rapid City, not a ticket robot, and the same person stays on your thread until it closes.

Back to the Memocept official website for the order sheet and current pack rates.